Refund Policy
Understand our policy for credit top-ups and support-assisted upgrades.
1. Transaction Model & Credit Sales
All premium accounts and indexing credits on FreeIndexer are purchased manually via consultations with our Support Team on WhatsApp. Because we allocate server resources, API queue budget, and database slots immediately upon credit activation, all credit top-ups are final and non-refundable once they have been added to your account.
2. Credit Delivery Issues
If you have paid for a top-up but the credits have not appeared in your dashboard within 24 hours:
- Send a message to our WhatsApp support line showing your transaction receipt and your FreeIndexer account email.
- Our team will verify the payment log and apply the credits manually. If we are unable to verify the receipt or deliver the credits, we will issue a full return of the payment through the original channel.
3. Indexing Performance Disclaimer
We do not issue refunds based on the performance, speed, or decisions of external search engine crawlers. As outlined in our Terms of Service, FreeIndexer triggers and submits crawl signals, but Google, Bing, and Yandex decide whether to index your pages based on their own ranking algorithms, quality parameters, and crawl budget constraints.
4. Refund Exclusions
No refunds will be granted under any of the following circumstances:
- Your website or URLs are banned, penalized, or de-indexed by Google due to spam or low-quality content.
- You change your mind after submitting URLs to the indexing queues.
- Your account is suspended due to violations of our Terms of Service (e.g. submitting malware or phishing links).
5. Requesting Support
If you experience technical issues using the dashboard or submitting links, please reach out to our team via the WhatsApp support link. We are committed to helping you troubleshoot and ensure all your credits are processed correctly.